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Customer Feedback

Over the years we have had some lovely feedback from our clients. You can read a selection of their comments here and indeed now submit your own comments and feedback using the feedback form at the bottom of the page.

Thank you.

Clare and Simon

Said this on 14-03-2016 At 10:10 am


We have had an unbelievably brilliant day with the guide, heli and a monster trip to Zermatt!! Right up there on my bucket list so can hang up skis now and eat pasta until I explode!

Thanks again

Clare and Simon


Said this on 08-02-2016 At 4:56 pm

Firstly to complement Zuba on a hassle free and engaging service in booking and following up to make sure we could arrive late at the accommodation. Thank you Mike.

Alagna is great and despite the lack of snow, with the help of a local guide we found some challenging skiing and amazing mountain restaurants.


Said this on 08-02-2016 At 12:16 pm

Just to say, we had a great time, despite poor conditions. The hotel was great and we were v well looked after. We enjoyed our days with Maurizio and had a very nice dinner at Montagne di Luce on the Sunday evening.

Thanks again for organising for us.


Said this on 27-01-2016 At 09:55 am

Hi team,

We had a great holiday, Courmayeur, the hotel and staff were excellent, and we had a couple of days with fab skiing. A++

I'll see what pictures we might have, there should be some powder shots :)




Said this on 19-01-2016 At 11:06 am

Dear Mike

Once again thanks for all your help. We had a truly amazing few days!




Said this on 02-04-2015 At 10:16 am

Hi Mike and Ian,

Just want to say thanks v much for organising our trip to Courmayeur; we had a great time....

Your website is great and I will certainly recommend you.




Said this on 22-03-2015 At 09:29 am

Dear Zuba Ski Team,

We had a fantastic holiday thank you! The transfers went very smoothly and the return drive was especially comfortable in a great vehicle, with very careful driving - just as I like it!

The hotel was exceptional with no complaints at all. Rooms/food/service all great. We have been to Italy for the last 5 year (2yrs Champoluc at La Rouja and 2 years in La Thuile in great hotels) and in my opinion Ellex was the best yet.

Thank you for all your assistance in this past holiday and hopefully future holidays.

Kind regards,



Said this on 20-03-2015 At 22:26 pm

Dear Zuba team - Just to say that our stay in Alagna went very well - the staff at the Gentianella were warm, welcoming and very friendly and we had a comfortable and relaxing stay there. The transfers went smoothly, all in all Zuba provided us with a good week in Alagna.. thank you!

Kind regards.



Said this on 16-03-2015 At 10:24 am


We are totally happy for all arrangements :)

Reservation was really great done, we got great offer and apartmet was really clean and nice. I have never been so lovely apartment and I have done ski-trips 20 years!

Transportation was in right time and done well.

Thank you so much! Next year I will contact you, when I plan trip to Alagna. And I have already recommend your web-site to my friends :)

Have lovely spring time!

Best regards, Katja


Said this on 09-03-2015 At 08:16 am

Mike / Ian,

Another very successful trip to Alagna.

Everyone thoroughly enjoyed it and the resort was busy which gave it a lovely atmosphere.

Have a successful end to the season and thanks for your help in booking etc.

Best regards,



Said this on 05-03-2015 At 13:14 pm

Thanks guys,

The trip went very well, excellent snow, great off piste and great guiding from Marco. Even the hotel although very simple proved to be excellent value for money.



Said this on 04-03-2015 At 09:18 am

Hi Mike/Ian

Thank you for all your help and advice booking our holiday. We had a fabulous time.

Snow conditions were excellent, huge dump of snow pre arrival and nice sunny days mostly whilst we were there. We had a 3 hour delay on our flight out so didn't get to the resort until late Sunday, which meant we didn't get to sort out skis lift pass lessons etc. however, it turns out that Lucca Vittore is the man to know in Macugnaga, lovely chap, and he sorted all that out for us in half an hour on Monday morning.

The resort was ideal for us as a young family with first time skiers. No worries about losing the kids too!

The Dream Hotel was a very good choice, and Daniella and Marco were fantastic hosts. We loved the fact we could go and enjoy the jacuzzi after a days skiing and Marco would run us up to the slopes in the morning. In the evenings we would go and have a drink with Lucca and Catherine in hotel flora before supper. The resort was quiet as we were there during term time, so if there is a moan ( and it's not!) there was a lack of other kids to play with, but our boys hung out with Daniella's son most evenings.

We loved the area, and the Italians, and really everything went well for us.

Thanks again, I hope that is of help, happy to answer any other questions



Said this on 26-02-2015 At 17:52 pm

Hi Guys,

Our stay in Italy was fantastic and a great success for all of us.

Even the “disabled” was enjoying, though not very mobile in Alagna - no elevator at the hotel and kind of steep hills to climb on crutches

The guided tour was stunning, if maybe over the top for the senior (myself), but we enjoyed the time with Guiseppe who did a fab job and showed quite some patience with us :-)

Thx for all arrangements and support, we would additionally like to thank the entire hotel crew and the driver who all contributed to a very good experience!

Morten Jervell Pettersen


Said this on 23-02-2015 At 17:16 pm

Zuba Gentlemen,

THANK YOU for my reservation.

I had a fantastic time in Alagna and met a terrific experienced and knowledgeable guide who knows where to find POWDER and when each side of the mountain is best to ski.




Said this on 19-02-2015 At 13:07 pm

Hi Folks,

We had a wonderful holiday, everything went smoothly and Dream Hotel was great.

2nd trip with you,

Bravo Zuba Ski!




Said this on 18-02-2015 At 13:09 pm

Hi Zuba,

We had a great time in Alagna and at Montagna di Luce!

A massive snowfall during the night between Saturday and Sunday (around 1 meter) forced us to leave in a hurry on Sunday morning before the police closed the road.

Please find enclosed pictures of Montagna di Luce the night before and the morning after the snowfall :)

Thanks for excellent service once again.

Kind regards,



Said this on 10-02-2015 At 18:29 pm

I have just returned from a fantastic trip to Alagna. The team at Zuba ski were exceptional - dealing with all of my questions efficiently. The accommodation - Montagna di Luce and Orestes Rifugio were awesome. I would highly recommend Zuba ski and expect to use them again.



Said this on 09-02-2015 At 15:17 pm

We had an excellent time. Transfers all worked, hotel was fine (massive portions as you mentioned!) and the ski area was great although I think we only brushed the surface. Our guide was very good as well.

It is definitely on the list for another visit next year so we will be in touch.



Said this on 05-02-2015 At 16:59 pm

Hi Mike & Ian,

Wendy and I are having an awesome time! The Italian people are super friendly. We had some great fresh off piste power skiing with Sergio in AlagnaOur one night at Oresteshutte was great - what a special place.

We are presently at Gressoney and it's been snowing for the past few days, so looking forward to some more great fresh powder lines over the next few days. Once again the accommodation is excellent, as well as the food and service.

Thanks for organising such a great trip.




Said this on 04-02-2015 At 22:29 pm

Hi Ian, Mike and the Zuba Team,

Thanks a lot for your service – the response and kind attention from day one!

Best regards



Said this on 28-01-2015 At 22:07 pm

Dear Ian, Mike and Zuba Ski team!

Thank you for your email. I am pleased to say that we had a great time in Gressoney. The transfer provided by Zuba Ski from Turin airport to our hotel in Gressoney la Trinite went very smoothly indeed. Our driver was waiting for us as we came through arrivals. We had a good journey to the hotel and the driver coped very well with rather snowy conditions on the way up to the resort. And for our return trip, the driver arrived very promptly at the hotel and again we had a good journey back to the airport. Mini bus very comfortable.

So thank you very much for the service you provided! I'm sure I will use Zuba Ski again in the future.

Kind regards,



Said this on 27-01-2015 At 14:25 pm

Ian, Mike

Thanks very much indeed for a great week. It was well organised and perfectly bespoke for our group. And great snow conditions, too!

With kind regards



Said this on 26-01-2015 At 10:00 am

Thanks guys... all ended well and we’re back in UK.

All-in-all a great w/end…fantastic conditions, great fun – Marco is an excellent guide and knew exactly how much to push and when to ease off so the girls (and dads!) didn’t feel too out of their depth.

Another Zuba success!



Said this on 17-07-2014 At 06:14 pm

Thanks very much Ian.

Everything about Alagna and the trip was fantastic. We will definitely be returning. The Haute Route was pretty gruelling tho – after the sub-zero temperatures on the Lys glacier, I still can’t feel the tips of my fingers! Thanks again for such great service,

All the best



Said this on 20-03-2014 At 10:41 am

Hi Ian,

Thanks We had a wonderful trip and thought you put a very nice itinerary together for us. It was a nice mix of luxury accommodations/huts...and we like both. We were lucky to have a meter of new snow fall on our arrival day, followed by another 30cm two days later. We really enjoyed our days with Marco....he is top notch. The ski days with him and the hut trip were the highlights of the trip for us. The alps are just spectacular mountains, I am glad to have finally made turns there. The Monterosa region is clearly a special place. I will be happy to recommend Zuba to any friends that are thinking about a European ski trip. Thanks again...this may not be the last you hear of us!

Cheers, Kurt


Said this on 16-03-2014 At 08:25 pm

Hi there, Just want to thank you for the great service you guys provided for me going to Alagna... It was superb!!!! Sincerely, Niels


Said this on 13-03-2014 At 10:38 am

Mike and Ian,

A note to say thank you to Zuba for excellent organisation throughout. We had two fantastic days with heli and guides, loved the hotel who could not have been friendlier , vey comfortable but modern..everything worked.

First day of heli was very demanding at the end down to St Jaques when Alissandro took a left handed route which involved a tough walk and slide , followed by a very nasty descent through trees , all of which Paulo avoided on the second day by keeping right and taking us down a delightful valley then traverse. Local knowledge! But all part of the experience.

Will certainly recommend you to friends. Regards, Stuart


Said this on 11-03-2014 At 05:38 pm

Dear Mike & Ian,

I would just like to say a huge thank you for the smooth arrangements you made for our holiday and most of all for the recommendation of the hotel. We absolutely loved everything about it! The village of Dolonne was adorable and could not have picked a more perfect place. The food was sensational in the hotel, the staff were fabulous and the cherry on top of the mountain was the perfect snow conditions we had :D

We will be looking for another little gem next year so hope you have something equally as good ;)


Said this on 24-02-2014 At 07:05 pm

Hi Mike, Ian and all at Zuba Ski

Just back from a fantastic week in Gressoney. Really good accommodation, everyone was friendly and helpful. Great skiing and the only real lift queue we saw was on the last Saturday – very different from France! Thank you!

We’re already thinking about going again next year.


Said this on 23-02-2014 At 10:34 pm

Hi Ian, We are just back from a fantastic time in Alagna, thanks to you both for organising it.


Said this on 17-02-2014 At 01:47 pm

Hi Ian, We had such an amazing time in Alagna in January, Richard and I are looking at trying to come back for more! We'd certainly want to stay at the Albergo Genzianella again - the food was great and everyone so friendly. We're working on dates and will be back to you on that. Thanks, James


Said this on 14-02-2014 At 01:20 pm


Had a fantastic trip. Thank you for your help. Both great hotels…the bistro next to the Briethorn a real find.

Regards, Bay


Said this on 11-02-2014 At 11:48 am

Dear Ian, I am back in the States having just left Alagna. I can see why you make that part of the world your base of operations. I found the town and the the people absolutely wonderful. It never stopped snowing so I only got to see about 5% of the terrain but enough to know I'll be back.

Best regards Nick


Said this on 10-02-2014 At 11:03 pm

Dear Ian, Just to say we had a marvellous time in Gressoney with Marco. Endless deep powder, as good as heliskiing at its best for 5 days. Marco his usual charming self finding us fresh tracks again and again, patient with our foibles and falls, and even carrying the old mans skis (me). We are very grateful we were not piste skiing in Grimentz! A big thank you for suggesting the change. Best wishes, Mike


Said this on 10-02-2014 At 12:03 pm

We had a wonderful break, the logistics via hire car in Italy were excellent to and from the airports,(we actually managed to make our flight just after a puncture on the M25 - no fun).

The Hotel was perfect, beautifully alpine, great spa all with Italian food.

We were lucky the resort was covered in snow, we had a foot while we were there which made visibility tough for ski-ing, but lovely open pistes very underpopulated no doubt due to the older lifts.

The huts all charge sensible prices for coffees and lunches unlike France.

Overall one for anyone's shortlist - thanks Zuba Ski.


Said this on 09-02-2014 At 07:19 pm


Just on our way down the mountain to Malpensa.

Thank you for arranging such an enjoyable ski trip. Alagna is charming and we look forward to returning. Casa Prati could not be faulted and Marisa is a wonderful hostess.

Thanks again.


Said this on 07-02-2014 At 08:43 pm

Dear Mike and Ian. As you gather, Trina and I had a memorable and great time in Alagna!

The highlight was our 2 days with Sergio, one day under blue skies skiing off-piste down the freeride area back to Alagna and the second on skins up to the Zuba Pass. The location of the Genzianella is fantastic and we were well looked after and were the only guests staying there for 2 nights. We very much hope to be back next year and thank you for all your help and advice, Every best wish, Anne


Said this on 03-02-2014 At 11:12 am

Hi Ian

Thank you for organising everything for our trip over New Year. We all had a fabulous time. Do pass on our best to the hotel owners and staff




Said this on 30-01-2014 At 06:27 pm

Hi Ian

Just back from a great weekend skiing… thank you for organising so well. We had amazing snow and plenty of sun so were lucky! Some feedback for your ref / future customers: Hotel great. Room fab. Food excellent. Host delightful. Location ideal. Easy parking.Ski pass collected no prob. Ski rental great no prob. Thanks for sorting. Village quiet (good for us but maybe too quiet for others). Very good value up the mountain. Very friendly / helpful people everywhere.


Said this on 25-01-2014 At 12:42 pm

We had a great trip in Cervinia staying at the Hotel Mignon over last weekend. Really excellent resort and a brilliant hotel - ski hire all sorted in advance also great. All the best. Angus


Said this on 07-01-2014 At 10:39 am

Mike, we had a great trip. Luiza and family at the accommodation were fantastic - do pass on our thanks. Snow and skiing brilliant (best I've ever experienced). Ski school extraordinary, good for Frank, but not for my older one - but the ski guide for her was amazing. Ski hire straightforward. New year a fantastic experience. My family loved it, and was certainly a lot cheaper all in than many other options of package ski trips eg Esprit/Warner etc. Has made us more likely to do self catering in future. Thanks very much for all your hard work in organising!!


Said this on 07-01-2014 At 10:37 am

We had a wonderful ski holiday in Gressoney, thanks a lot for organising, everything went really well for us all. Luisa and her family were fantastic, nothing was too much trouble, very welcoming to us all. I think we were a walk in the park.... they had 40 Russian Freeride snowboarders arriving on the day we left! Ski guide Marco fantastic day!!!! Tim, Megan, James and myself did this and will do again. Dinner on New Years Eve was amazing! Would never have had such fabulous food /night in the UK organised by Tim! Thanks again for taking the time to organise our ski holiday and putting up with us. We all had a great time the snow / ski conditions wonderful.


Said this on 06-01-2014 At 06:21 pm

Hi Mike, We had a great holiday and would like to thank you for your help and advice. St Luc was delightful and we loved the hotel. Many thanks.


Said this on 06-01-2014 At 06:17 pm

We had a wonderful week at La Sciaottolo in Gressoney. The hotel was perfect for us and the snow conditions and sunshine made it all perfect. Thank you for making this all possible. We will certainly recommend you to others.


Said this on 05-01-2014 At 12:56 pm

Ian and Mike,Thank you so much for everything. Will be booking again next year. Cheers!


Said this on 02-01-2014 At 10:54 am

Hotel Mignon was great especially the food that was fantastic and is more important to us than the accommodation that was good. The sisters were very good hosts and we would certainly go back there again. The holiday advice we received from Zuba Ski was excellent.


Said this on 20-03-2013 At 02:35 pm

Great work team Zuba. Our group of 16 had a great time in Hotel Montagna de Luce in Alagna. Full of character, charm and great wine! Mike was an excellent contact to have and all went smoothly. Will definitely return to Alagna.


Said this on 14-03-2013 At 01:09 am

We had a fantastic 4 days of ski touring Switzerland and Austria with wonderful weather and a great guide. Thanks to Zuba Ski for all the help planning for the trip so it went off without a hitch.


Said this on 26-02-2013 At 11:08 am

It was great to see you too and thank you for arranging us such a fantastic holiday, we loved every minute of it. I’m pretty sure we’ll be coming back to you to book us up again for next year!


Said this on 04-02-2013 At 11:12 am

Many thanks for organising a great holiday (if skiing can be referred to as a holiday!). It has taken me a good week to recover! Once again many thanks for organising everything - I'd certainly recommend you!


Said this on 04-02-2013 At 11:08 am

Great thanks for your help with all the arrangements. Its been four great days.

Best regards Mikael


Said this on 30-01-2013 At 08:34 pm

Just to let you know that we had a cracking time in Alagna. Thanks for organising it all. Casa Prati & Marisa absolutely delightful. Steam room & sauna awesome.


Said this on 03-08-2012 At 06:09 pm

This is our second time of Travelling with Zuba Ski. Their advice is always excellent and the holiday worked like "clock work". Everything arranged perfectly. We will be booking again - a great holiday!


Said this on 03-08-2012 At 06:09 pm

Absolutely Cracker Jack, very well organised, highly rewarding ski tour, Could not have been put together better...


Said this on 03-08-2012 At 06:08 pm

We found the Zuba team extremely helpful both in planning the trip and once we were there. Their help was over and above our expectations. The tips for where to eat, where to stay, guides etc was spot on. Thank you!


Said this on 03-08-2012 At 06:08 pm

It was a great trip, especially the food and service at the hotel.


Said this on 03-08-2012 At 06:07 pm

Zuba Ski provided detailed knowledge of the skiing area, including ski logistics, restaurants, shopping and leisure activities. We felt confident about all aspects of the trip before we left, and were not disappointed when we arrived. Gressoney St Jean was the perfect place for a young family to learn to ski, in the charming unspoilt environment of a traditional mountain italian village. The locals are all very proud of their valley and commercialism is refreshingly absent. Zuba Ski could not have been more informative and helpful, and we could not have had a better introduction to the sport of skiing for our children.


Said this on 03-08-2012 At 06:07 pm

The Hotel Genzianella was good value with excellent location just by the slope. We loved the 2 nights in the refuge. Very cosy and atmospheric.

Tom, Helen, Jack and Lottie

Said this on 03-08-2012 At 06:07 pm

St Luc is an amazing place to be, we had a great time varied sking and fabulous scenery what more could you ask for. Many thanks.


Said this on 03-08-2012 At 06:06 pm

Thank you, had a lovely holiday and the accommodation was amazing with excellent breakfast and facilities. Will be definataely be going back next year. Thank You.


Said this on 03-08-2012 At 06:06 pm

Hello guys. Just back from Alagna. Thanks for a great setup. Everything worked perfect and we had a very nice stay. Week of snow before we left and a sunny weekend, so it could not have been much better. In what areas do you specialize? The Italian side from Cervina and down? Maybe i can promote you a little here in Norway.


Said this on 03-08-2012 At 06:05 pm

Hello, We are very pleased with our holiday. Thank you ! Baita Walser in Alagna was very nice and Alagna itself wonderful and skiing was perfect :-) All of us are very happy about our holiday!!!!!


Said this on 03-08-2012 At 06:05 pm

We thoroughly enjoyed our few days in Alagna and would love to return, perhaps in the summer to take advantage of the many wonderful walks into the mountains. I walked up the Val d'Otro on the Thursday afternoon and it was gorgeous. The ultimate Heidi experience! The Genzianella was clean, comfortable and friendly though my proximity to the church clock (second floor on the corner) meant I was woken at rather more regular intervals than I would have wished. All the skiers and boarders had an absolutely brilliant time - and the party at the Rifugio Gugliemina was what you can only describe as unique. I think you can safely say that we had a lovely time.


Said this on 03-08-2012 At 06:05 pm

Ian/Mike Thanks again for organising this trip for us. Everything went like clockwork and we couldn't have had a better time. We had a lovely meal and stay at Scopella so pass on our thanks to Leo and his staff. The Taxis all turned up exactly to schedule and were very accommodating. The Rifugio was superb - we enjoyed our stay there every bit as much as the Gug. Indeed, we are thinking that we may now use that in preference to the Gug. The guides were great. Lunga took us on the Sunday and we skied the Couloir down from Pass de Zube and then down into the Gressoney valley through the larch forests. The weather was inclement for the Monday and the guides re-arranged for Tuesday at no extra cost which was fab. Marco took us down into La Balma and down Lo Canale Grande ( in over a foot of fresh pow!!) Altogether, a great trip and we are already scheming for our return. Thanks again.


Said this on 03-08-2012 At 06:04 pm

Well Done Zuba, we had a completeley different ski experience than in your typical ski resort, as much cultural as ski ing in a beautiful authentic village with some great characters. Michele was a complete star and the local food and wine a revelation.The skiing was superb despite a bad season but opened our eyes to the potential of this region.


Said this on 03-08-2012 At 06:04 pm

Thanks for sorting us out, we had great snow and great weather and a really lovely time in Alagna.


Said this on 03-08-2012 At 06:03 pm

Alagna is a very special place, thankyou Zuba Ski for providing hassle free enjoyment of it.

Dr Mike

Said this on 03-08-2012 At 06:03 pm

Dear Ian, We had a great trip to Alagna. Marco was a brilliant guide, we had two dumps of snow and did some heli-skiing, doing the circuit to via the Monterosa glacier Zermatt was one of the great skiing days of our lives, 35 cm fresh snow and cold sunshine, just behind 14.000 meters in a days heliskiing in Canada.


Said this on 03-08-2012 At 06:03 pm

We had a great holiday – top marks to you for your organisation, to Lella and Paulo at Baita Reale, excellent value; spacious rooms, good facilities; Lella and Paolo are very helpful hosts.


Said this on 03-08-2012 At 06:02 pm

We had a lovely time in Alagna thank you. We cannot speak highly enough about the Hotel Cristallo. Exceptional food and service. We will definitely be visiting again.


Said this on 03-08-2012 At 06:02 pm

We had a fantastic and very relaxing holiday at the Baita Walser in Alagna. The resort is beautiful and the hosts - from the accommodation owners to the restaurants - were super friendly. It's a great place for a family holiday.


Said this on 03-08-2012 At 06:01 pm

We had a great trip with Zuba Ski. Everything worked like clockwork. The accomodation was great but what made the difference was the ability to build so much into one short holiday. We received great advice from Zuba ski who organised guiding, heli skiing and a night in a refuge All aspects of the holiday were as described and everything had been arranged perfectly. Alagna was a beautiful surprise and we will be returning. Although we have met plenty of new friends and contacts we will certainly be using Zuba Ski to organise our trip again. - Thanks.